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Download the latest driver, firmware, and software for your HP ZBook 17 Mobile Workstation.This is HP's official website to download drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.
06-18-201710:44 PM
This is the link to support on my laptop: https://support.hp.com/us-en/product/hp-pavilion-17-f000-notebook-pc-series/6936220/model/7242209/tr...
Running Windows 10 Home 64-bit
The ethernet port does not work. LED lights are always on but the cord is not detected. When looking at network adapters, the wifi adapter is the only one shown, not the ethernet or anything else. I tried installing the Realtek Ethernet Controller driver but once the installation is complete, it shows 'Realtek Ethernet Controller Driver: The Realtek Network Controller was not found. If Deep Sleep Mode is enabled Please Plug Cable.' I researched this issue and kept the power cord and ethernet cable plugged in during each process. The BIOS is now up to date. Cannot find a solution anywhere. Please help.
06-19-201703:29 PM - edited 06-19-201703:30 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand the wired internet connection isn't working,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you run the Network troubleshooter to identify the issue?
Have you checked the device manager to see if the wired/network card is detected?
Hp Zbook 17 Network Controller Driver Download
While you respond to that, here's what you need to do:
The Windows 10 Network and Internet Troubleshooter tests the network for problems and automatically repairs the network connections if applicable. Use this tool to test and repair the connection.
Type view network status in the search box on the taskbar, then select View network status and tasks from the search results.
Click Troubleshoot problems.
Click the item that matches the problem you are experiencing.
Internet Connections: Trouble connecting to the Internet.
Shared Folders: Trouble accessing files and folders on other computers on the network.
HomeGroup: Trouble viewing computers or files in a HomeGroup.
Network Adapter: Check to see if the network adapter is having problems.
Incoming Connections: Trouble accessing this computer from another computer on the network.
Click Next, then follow the instructions to check for problems.
If the issue persists: (continue troubleshooting from Step 6 onwards)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
06-19-201704:44 PM
Hp Zbook 17 Network Controller Driver Download
I have literally tried everything other than system restore or recovery. I would have been surprised if you came up with a new solution to the problem. The network troubleshooter was the first thing I did. As I said before, the ethernet adapter does not show, therefore the computer does not know to check for problems with the adapter. What I forgot to say was that in Device Manager, only the wifi driver is there. No ethernet or network controller. The computer has no idea what it is missing. Wifi works great. Other wired connections to a desktop and another laptop work perfectly as well. This is my grandpa's laptop and he said that the wired connection has not worked since he bought it. He assumed that there was an issue with his network so he did nothing about it. I assume that a system restore would have no effect since the ethernet port did not work in the first place. I could, but would rather not, use HP system recovery. I know that Windows 8 was the original OS and there could have been a malfuction with the update. Really, I was hoping you could provide me with a link to install the Realtek Network Controller driver since I received an error stating that it was not found. If you have any other advice, I would appreciate it. Otherwise, thanks for the effort.
06-19-201705:06 PM
Thank you for replying with this detailed response ;)
I appreciate your time and efforts,
I understand this could be frustrating, however, the only reason I put in a link and referred you to step 6 was so that you could install the network drivers just as you've requested, that said, here's what step 6 of the link I shared looks like:
Network problems might be caused by outdated network drivers. Using a computer that has Internet access, check the HP Customer Support page for network drivers for your product. If one is available, download and install the latest update for the network hardware that you use. Use the following steps to download and install the latest driver for your hardware.
Go to the HP Customer Support web page.
If you are presented with a page to enter your product number, enter the number (for example, Pavilion p6230f or TouchSmart 600-1050uk). Then, click the product name from the search results
Click Software and Drivers.
In the Go directly to the software and driver results box, click Go.
Select your operating system, then select the Driver-Network category.
Select the network or modem driver update (for example, Realtek RTL8139 LAN Driver Update).
Follow the instruction on the download page to download and install the update.
When done, restart the computer and connect to the Internet again.
Also, if the issue persists, you could perform a hardware test on the network card to identify the hardware failure, granted if the hardware diagnostics doesn't recognise that there's a network card in your PC, you would simply need to Contact HP to set up a hardware repair/replacement service order:
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
06-20-201705:18 PM - edited 06-20-201705:18 PM
1) The network driver: As I said, I have already tried everything. Before I posted, I had already gone to Software and Drivers (there were only 2 to choose from, the LAN and WLAN) and attempted to install the Realtek LAN Driver (the WLAN driver is installed and working). At this point I reached an error that said 'The Realtek Network Controller was not found. If Deep Sleep Mode is enabled Please Plug Cable.' I was unable to get any further. This driver never appeared in Device Manager. Do you know what the 'Realtek Network Controller' is and if I can download it?
2) The network card: What is the network card and is there a driver for it? If so, that could be what I am missing. Otherwise, is the hardware test the Hardware Diagnostics UEFI or something else? I'll get the UEFI test started to see if I get results and I'll let you know.
3) Tech Support: The warranty expired and it is not worth the money. He would rather get a new computer than pay and wait to try and fix the issue.
06-20-201707:20 PM
For $16 US, plus taxes, see: https://www.amazon.com/Spigen-Ethernet-Adapter-Supports-Chromebook/dp/B01HH36F74/ref=sr_1_2?
for a USB device that supplies an Ethernet connection.
Much less expensive than taking the computer to a technician to pay for trouble-shooting.
06-20-201707:21 PM
Or, enter BIOS SETUP and see if the Ethernet adapter is 'disabled'. If so, 'enable' it.
02-01-201911:17 AM
Did you approve the Thunderbolt device (Dock) otherwise not ethernet connection.
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After you upgrade your computer to Windows 10, if your HP Network / Ethernet Drivers are not working, you can fix the problem by updating the drivers. It is possible that your Network / Ethernet driver is not compatible with the newer version of Windows.
Find HP Network / Ethernet Device Drivers by Model Name or Number
How to Update Device Drivers
There are two ways to update drivers.
Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.
OR
Option 2: Update drivers manually - Find the correct driver for your Network / Ethernet and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.
Option 1: Update drivers automatically
The Driver Update Utility for HP devices is intelligent software which automatically recognizes your computer’s operating system and Network / Ethernet model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.
You can scan for driver updates automatically with the FREE version of the Driver Update Utility for HP, and complete all necessary driver updates using the premium version.
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Tech Tip: The Driver Update Utility for HP will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.
Download the Driver Update Utility for HP.
Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.
Option 2: Update drivers manually
To find the latest driver, including Windows 10 drivers, choose from our list of most popular HP Network / Ethernet downloads or search our driver archive for the driver that fits your specific Network / Ethernet model and your PC’s operating system.
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If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.
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Tech Tip: If you are having trouble finding the right driver update, use the HP Network / Ethernet Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.
After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.
How to Install Drivers
After you have found the right driver, follow these simple instructions to install it.
- Power off your device.
- Disconnect the device from your computer.
- Reconnect the device and power it on.
- Double click the driver download to extract it.
- If a language option is given, select your language.
- Follow the directions on the installation program screen.
- Reboot your computer.